general information about the business of the company

Terms and Conditions

Information accessibility

Service is committed to providing our customers with all the necessary data and information (name and address information and pricing on products, delivery times, delivery costs, methods of payment, the tender, the time within which it is possible to withdraw from the contract, the conditions for withdrawal contracts, complaints procedures etc.) ..


Offer online WTP changes and supplements often and quickly, because of the nature of online business. Prices are valid as regular prices.


Cash in Advance. E-mail to the customer will only information automatically sent mail confirmation of the order. The actual invoice will be made according to the verified inventory of ordered products will be added any other costs (handling costs, printing costs, etc.) And subsequently sent to the email address of the purchaser. In the event that any of the products ordered is not in stock, the buyer informs. Provider contract is considered as reversed in the event that payment is not received within 3 working days. For advance payments will be charged 2% discount on the listed price of the online store and the prices of individual bids. Provider shall issue an invoice to the customer on a durable medium, with a breakdown of costs. The buyer is obliged to check the accuracy of the information on the account and any error to the provider within 8 days of receipt. Later, given the objections as to the correctness of invoices issued are not included.


All prices are without VAT, unless expressly provided otherwise. Prices are valid at the time of contract award and have a predetermined force. The minimum order amount for new customers is € 200.00 (without VAT). For orders less than the amount mentioned in the previous sentence are further charged € 20.00 (without VAT) handling costs. Prices are valid in the case of payment by the above methods of payment under the above conditions. We are trying to make an online store to provide the most accurate data, but it can happen that the pricing information is incorrect. In this case, customer service will allow assignment of the purchase, but will also offer customer service solution that will go to the mutual satisfaction. When the supplier confirms the order (the customer receives an e-mail about the status of his order confirmed), it is between the provider and the buyer signed a sales contract. From this moment on, all prices and other terms are fixed and are valid for both the provider and the customer.

The purchase process

1. Order adopted: the buyer after the award receives a message by e-mail that the order was accepted. On the website of the provider to the customer all available information on the status and content of the contract. 2. Order confirmed: Service contract checks the availability of the ordered products and order confirm or reject a reason. The provider can verify the accuracy of the information or providing call the customer to contact the phone number or send an e-mail. 3. Goods dispatched: Provider within the agreed time the goods preparation and dispatch of e-mail informs the buyer. In the event that the customer decides to cancel the contract, it must be informed immediately by telephone at General Assistance 031 690 887 or via e-mail If it happens that the order has shipped, shipment buyer refuses delivery service. Businesses, sole proprietors and other legal entities enable the recovery of shipments of products under warranty conditions. The aforementioned organizations do not have the possibility of withdrawal within 14 days of receipt of goods without having to state a reason for its decision, as it applies to consumers (natural persons). Any repayment will be dealt with individually, while we will try to achieve the criteria of the supplier. Having eligibility for the return of goods can take advantage of a replacement for another product of your choice (which is the same price or more expensive). No refunds are possible. To invoice is issued to a legal person, accept terms and conditions that apply to legal persons. The main difference lies in the possibilities of withdrawal.


Items are warranted if so indicated on the attached warranty card or invoice. The guarantee is valid by following the instructions on the warranty, and upon submission of the invoice. The warranty periods are listed on the warranty or the invoice. If the warranty information is, this product does not guarantee or indication at this time is unknown. In the latter case, the buyer can contact the provider that will provide up to date information. The manufacturer is required by law to provide the buyer with a guarantee flawless operation of the purchased goods. Guarantee the buyer can exercise the warranty card and the account of the seller. The manufacturer is obliged to perform warranty service within 45 days of receipt of the goods, otherwise the item replaced by another equivalent and intact items. The buyer may also exercise the warranty from the seller, but also in this case the provision of the preceding paragraph. Share of goods under the warranty shall be carried out in accordance with the conditions specified by the manufacturer listed on the warranty, the customer thus has no cost. Return of goods at our expense is only possible by prior arrangement, for more information, contact the company to the buyer MINK (031,690,887 or Another mode of transmission (sending) at the expense of MINK not possible ..


The provider uses the appropriate technological and organizational means to protect the transmission and storage of personal data.

Delivery and delivery time

Goods ordered online, delivered in accordance with the delivery times indicated on the invoice or otherwise communicated to the customer. Shipping is free on all orders over € 200.00 (without excluding VAT). Orders lower than the declared value on the invoice are listed as delivery charges. Expected delivery time is displayed for each product. The supply of goods by the supplier does not have in stock is bound to supply by suppliers of the supplier and the time within which the providers supplier delivers goods to the provider. Provider promptly inform the customer about the updated information in relation to the supply of goods via e-mail. In the event that the delivery time is longer than 20 working days, the supplier, with customers constantly talks about the state of the supply contract. If the goods are delivered or the buyer is informed that the goods are ready in time, which is defined as the delivery period it shall be regarded as that he has fulfilled the obligation. In the case of force majeure and exceptional circumstances which are not caused by the fault of the provider or in the case of suppliers this is not the supply of goods and can prove this, the delivery time is extended accordingly. Provider accepts no liability for any damage caused by long delivery times. DT indicated by the buyer at the time the contract is non-binding for us. We strive to provide the delivery time as short as possible. For other examples of delivery and delivery deadlines you information by electronic address or phone 00 386 (0)31 690 887 and 00 386 (0)41 973 542.


The landlord will be entered by the user in contact via means of distance communication only if a user does not explicitly object. Advertising e-mails will contain the following ingredients: will be marked as advertising messages, the sender will be clearly apparent, various campaigns, promotions and other marketing techniques will be marked as such, a way to unsubscribe from receiving advertising messages to be presented clearly to user that does not want to receive advertising He announced the tender will specifically honor.

Complaints and disputes

Provider respects the existing consumer protection legislation. The provider is trying to comply with its duty to establish an effective system for dealing with complaints and designate a person, which, in case of problems, the customer can connect the phone or by e-mail. Appeals must be submitted via email Complaint procedure is confidential. Provider endeavors to resolve any disputes amicably.

Protection of personal data

The provider undertakes to permanently protect all personal user data. Provider indefinitely keep the following information registered members: full name, email address, contact phone, the primary address and shipping addresses, country of residence, date and time of registration and archive communications with the provider. The seller will use the personal data exclusively for order fulfillment (sending information material, tenders, invoices) and other necessary communication. User data in no case will be handed over to unauthorized persons. For the protection of personal data is liable to the user in a way that ensures the security of your username and password, and the appropriate software (anti-virus) to protect your computer.


For a complaint to send us a written description and photo errors, which will be reviewed and responded to in line. The deadline for the complaint of the goods ordered 8 days after delivery. Claimed goods must be returned within 8 days after the complaint at the expense of the purchaser. Minor deviations in color, quality, weight, shape and design are technically unavoidable and no reason for complaint. A deviation of 2% of the quantity ordered, does not make the subsequent manufacture of the shortfall.

Color reproduction

Certain color tone is different for different printing techniques or other labeling, it is difficult to reproduce. Minor deviations from the theoretical value or proposal does not justify a complaint. Deviations from the agreed colors are greater for printing on dark surfaces.

Complaints and disputes

Provider respects the existing consumer protection legislation. The provider is trying to comply with its duty to establish an effective system for dealing with complaints and designate a person, which, in case of problems, the customer can connect the phone or by e-mail. Appeals must be submitted via email Complaint procedure is confidential. Provider endeavors to resolve any disputes amicably.

Photomontages - graphical preview

For all products custom (printing, embroidery, engraving etc.). We will prepare a photomontage, which provides: print size, color prints, print position and other characteristics. Printing can also confirm the production of the printed pattern. Such confirmation printing creates additional costs borne by the customer.

The right to withdraw from the purchase and return of goods

(Buyer shall apply exclusively to natural persons who acquire goods for purposes other than their gainful activity) may, in accordance with Article 43 of the Consumer Protection Act, is entitled to 14 days of receipt of goods company MINK communicate (to the contact e- address) to withdraw from the contract without having to state a reason for its decision. The deadline shall commence one day after the date of acquisition. The only cost to the consumer in relation to the cancellation of the contract is the direct cost of returning the (sending) goods to be charged according to the price list delivery service. Goods must be returned within 30 days of the filed notice of withdrawal from the contract (purchase). On return of the products must be unopened, unused, undamaged, quantitatively unchanged and in their original packaging. Received goods must be returned intact and in the same amount, unless the goods are destroyed, corrupted, lost, or its quantity is reduced, without the fault of the consumer. Since the packaging is an integral part of the article, it must also be accompanied as it was in its original condition at the time of receipt of the item (ie, undamaged and in the same amount). Refund payments will be made as soon as possible, but no later than 30 days from the receipt of the notification of withdrawal. To provide certainty, accuracy and timeliness of reimbursement and providing records of payments, the repayment of the customer carried out exclusively by wire transfer to his bank account. The return of the goods received in the company during the period of withdrawal is considered to be a message of withdrawal. The possibility of withdrawal does not apply to any specific label goods (printed, embroidered, engraved, etc.). In exceptional cases where the items are not returned in accordance ZVPot can offer the consumer buying the item with adequate compensation by the minutes of the determined upon return. Buying a reduced value is taken into account at the confirmation of the consumer's e-mail. The consumer said the ransom benefits only when ordering a second item of equal or higher value. The returned items are items that were returned to the WTP and have defects (damaged packaging, scratches on the body, etc.). Type deficiencies or condition of the article is written next to each product and also on the invoice. By reviewing the returned items ensure their smooth operation. In case of failure the item the customer is entitled to cancel the contract within the same time limits as apply to all items or repair warranty. To form for withdrawal, call us or write an e-mail (031,690,887, At WTP also enable the replacement item. If you receive a product does not meet expectations, you can replace it with another equivalent, which let us know using the form for withdrawal. Right to replacement, refund, warranty, clerical errors and errors of the services specifically governed by the Consumer Protection Act.

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